Banner promoting Forex services through Bharat Connect-enabled apps. The visual shows a paper airplane made from international currency notes flying across a blue background, surrounded by coins and a white aircraft. Text on the banner reads: 'A smoother way to book Forex. Secure, seamless access via Bharat Connect-enabled apps.' Banner promoting Forex services through Bharat Connect-enabled apps. The visual shows a paper airplane made from international currency notes flying across a blue background, surrounded by coins and a white aircraft. Text on the banner reads: 'A smoother way to book Forex. Secure, seamless access via Bharat Connect-enabled apps.'

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Book forex through your trusted apps

Step 1: Enter relationship bank account, branch IFSC, PAN, and email details for one-time forex registration Step 2: Enter the forex amount in USD and select a bank branch for currency note pickup Step 3: Review and select purchase details including currency, relationship bank, bank charges, and Currency Notes product type Step 4: Review the forex rate, bank charges, currency amount, and total payable amount before proceeding to payment Step 5: Forex order successfully booked with transaction details, amount paid, and instructions to visit the selected bank branch with required documents
  1. 1

    Complete one-time registration by entering your details like PAN, Bank A/c No, Branch IFSC and Email

  2. 2

    Select the Bank and choose “Currency Notes/ Cash” as the product

  3. 3

    Enter the Forex amount you want to purchase and select the branch for pickup

  4. 4

    View the applicable Forex rate and make the payment using UPI (limit 5 lakhs) or netbanking

  5. 5

    Your order is booked!

    Visit the selected branch to complete the requisite checks

  1. 1

    Complete one-time registration by entering your details like PAN, Bank A/c No, Branch IFSC and Email

  2. 2

    Select the Bank and choose “Currency Notes/ Cash” as the product

  3. 3

    Enter the Forex amount you want to purchase and select the branch for pickup

  4. 4

    View the applicable Forex rate and make the payment using UPI (limit 5 lakhs) or netbanking

  5. 5

    Your order is booked!

    Visit the selected branch to complete the requisite checks

Banks Available

HDFC Bank
Step 1: Enter relationship bank account, branch IFSC, PAN, and email details for one-time forex registration Step 2: Enter the forex amount in USD and select a bank branch for currency note pickup Step 3: Review and select purchase details including currency, relationship bank, bank charges, and Currency Notes product type Step 4: Review the forex rate, bank charges, currency amount, and total payable amount before proceeding to payment Step 5: Forex order successfully booked with transaction details, amount paid, and instructions to visit the selected bank branch with required documents
  1. 1

    Complete one-time registration by entering your details like PAN, Bank A/c No, Branch IFSC and Email

  2. 2

    Select the Bank whose Forex card you wish to reload and “Forex Card Reload” as the product

  3. 3

    Enter the Forex amount you wish to purchase and choose the mode completion (branch assisted or bank’s portal)

  4. 4

    View the applicable Forex rate and make the payment using UPI (limit 5 lakhs) or netbanking

  5. 5

    Your order is booked!

    Continue to the bank’s portal to complete the requisite checks

  1. 1

    Complete one-time registration by entering your details like PAN, Bank A/c No, Branch IFSC and Email

  2. 2

    Select the Bank whose Forex card you wish to reload and “Forex Card Reload” as the product

  3. 3

    Enter the Forex amount you wish to purchase and choose the mode completion (branch assisted or bank’s portal)

  4. 4

    View the applicable Forex rate and make the payment using UPI (limit 5 lakhs) or netbanking

  5. 5

    Your order is booked!

    Continue to the bank’s portal to complete the requisite checks

Banks Available

Yes Bank
Step 1: Enter relationship bank account, branch IFSC, PAN, and email details for one-time forex registration Step 2: Enter the forex amount in USD and select a bank branch for currency note pickup Step 3: Review and select purchase details including currency, relationship bank, bank charges, and Currency Notes product type Step 4: Review the forex rate, bank charges, currency amount, and total payable amount before proceeding to payment Step 5: Forex order successfully booked with transaction details, amount paid, and instructions to visit the selected bank branch with required documents
  1. 1

    Complete one-time registration by entering your details like PAN, Bank A/c No, Branch IFSC and Email

  2. 2

    Select the Bank and choose “Outward Remittance” as the product

  3. 3

    Enter the Forex amount you wish to remit and choose the mode of completion (branch assisted or bank’s portal)

  4. 4

    View the applicable Forex rate and make the payment using UPI (limit 5 lakhs) or netbanking

  5. 5

    Your order is booked!

    Continue to the bank’s portal to complete the requisite checks

  1. 1

    Complete one-time registration by entering your details like PAN, Bank A/c No, Branch IFSC and Email

  2. 2

    Select the Bank and choose “Outward Remittance” as the product

  3. 3

    Enter the Forex amount you wish to remit and choose the mode of completion (branch assisted or bank’s portal)

  4. 4

    View the applicable Forex rate and make the payment using UPI (limit 5 lakhs) or netbanking

  5. 5

    Your order is booked!

    Continue to the bank’s portal to complete the requisite checks

Banks Available

Axis Bank
Bank Of Baroda
Federal Bank
HDFC Bank
ICICI Bank
Yes Bank
IndusInd Bank

Coming Soon

Frequently asked questions

Only resident Indian individuals are eligible to register in Phase 1. Non-Resident Indians (NRIs) cannot register at this stage.

Registration is completely free of charge. No physical documents are required because the process is fully digital. Your PAN will be validated online, and your selected bank account must be active, KYC-compliant, and you must be the primary account holder.

Initially, you can register with only one relationship bank through a BBPS-enabled app or website. If you want to add more banks later, log in to the FX Retail website and go to the 'Bank Relationship' section. Your FX Retail Customer ID works across all integrated
platforms.

No. FX Retail ensures that only one unique Customer ID is created for each PAN, mobile number, and email address.

You can register anytime, 24x7, using BBPS-enabled channels.

Your mobile number is auto-populated from your bank or TPAP records during registration and cannot be edited at that time. If you need to change your mobile number later, you must cancel your existing registration and re-register with the new number. Email address changes can be made through the FX Retail website by following the prescribed process.

To deactivate your account or update your credentials, visit the FX Retail website and follow the instructions provided.

Only resident Indian individuals can buy forex in Phase 1. Currently, only US Dollars (USD) are available for purchase.

You can buy forex for foreign travel, reloading a Forex Card issued by your bank, and outward remittances for permissible purposes under FEMA guidelines. Transactions can be booked on working days (Monday to Friday) between 9:15 AM and 3:30 PM.

You can book up to USD 10,000 for a Forex Card, USD 10,000 for remittance, and USD 3,000 for physical currency. There is no daily cap on the number of transactions, but the overall limit under the Liberalised Remittance Scheme (LRS) is USD 250,000 per financial year.

Your bank may add charges to the base forex rate, and any applicable taxes or additional fees will be disclosed during the fulfilment process. These charges vary by bank.

No, the forex rate is not fixed and may fluctuate. FX Retail adds a small buffer to minimize the risk of transaction rejection due to rate volatility.

Yes, you can pay from any account that belongs to you. Payments from third-party accounts are strictly not allowed.

Your relationship bank will provide the Forex Card or physical currency. Physical currency must be collected at the branch, while Forex Cards can be reloaded digitally or at the branch. You can also remit funds online through your bank’s secure URL by providing
beneficiary details.

Once confirmed, you cannot cancel a transaction. However, your bank may cancel it for reasons such as non-compliance, failure to show up, or AML violations. In such cases, the bank will recover applicable charges and forex losses before refunding the remaining
amount in INR.

• For booking-related or order-related issues, please reach out directly to your bank.
• For app/website issues, raise a complaint directly on the platform.
• For FX Retail-related concerns, email supportfxretail@ccilindia.co.in or submit a grievance ticket on the FX Retail portal (https://www.fxretail.co.in/#/login/) or call the helpline numbers 1800 266 2109 (toll free) or +91 22 6154 6313. The helpdesk is available Monday to Friday from 8:00 AM to 7:30 PM.