Job ID
45265424
Role description
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
Key responsibilities
- Experience in experience in manual brokerage or electronic brokerage platforms such as Atlantis, GMI etc
- Escalate issues to client and internal managers to bring issues to their attention promptly
- Independently handle clients and client calls- establish self as a valued partner
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
- Have a thorough understanding of the client's business and related parties to monitor client's activities for unusual transactions
Eligibility criteria
Bachelor's Degree in B. Com /BBM or Master's Degree in M.Com/MBA/PGDM 3 to 5 years of experience in handling a team of a minimum of 20 members with experience in experience in manual brokerage or electronic brokerage platforms such as Atlantis, GMI etc. and an overall experience of 6 to 10 years
Salary
Not disclosed for this role.
About the company
NPCI Bharat BillPay Ltd. offers technological solutions to bring businesses and customers under one system. Our platform facilitates fast settlements, supports multiple payment modes and makes over 21,000+ Billers accessible to millions of customers. NBBL is not a government organisation and is owned by a consortium of major banks in India. It was established by the RBI & Indian Banks Association (IBA).