ConnectInSync

Real-Time Operational Intelligence for Smarter Business Decisions. Get a complete view of your ecosystem with real-time monitoring, performance analytics, and actionable insights that enable faster, more informed decision-making.

Features

  • Business Insights Dashboard

    Gain actionable visibility into collections, growth trends, performance rankings, customer activity, and operational metrics from a single unified dashboard.

  • System Health & Reliability

    Stay ahead of operational issues and dive straight into specific incident tickets to keep your systems running seamlessly.

  • Comprehensive Data Reports

    Customise and consolidate critical financial and operational metrics into a single real-time view as per requirements.

  • National Analytics Energy Consumption Dashboard

    Get a unified view of electricity consumption and billing across India, with insights at national, state, district, and DISCOM levels to track usage, subsidies, beneficiaries, and operational trends.

Benefits

  • Real-time insights, trends, and comparisons that help leadership teams act quickly and confidently.

  • Automated custom reports & saved libraries reduce dependencies on analytics and engineering support.

  • Predict collection trends and patterns to identify opportunities and optimize business performance.

FAQs

ConnectInSync is a unified BBPS dashboard that provides billers, OUs/COUs, and ecosystem partners one platform to view metrics, trends, tickets, reports, support contacts, and BBPS documents.

It is designed for billers, OU/COU teams, product and operations teams, and leadership who need reliable and consolidated visibility into BBPS performance.

The main pages are the Main Dashboard, Services (Transactions and Tickets), Report Center, Support, and Knowledge Center.

The Main Dashboard displays high level KPIs, collection trends, categorywise performance, TPS insights, peak collection windows, and decline analysis (DR, TD, and BD).

You can access detailed transaction data with filters such as date range, error code, category, transaction reference ID, and status.

This section provides granular ticket information with filters like date range, ticket ID, category, ticket aging, and related transaction status.

The Report Center allows you to access all generated reports. Upcoming phases will introduce scheduling and self-serve report creation.

It provides the contact details for product, technology, operations, and partner support teams.

It includes BBPS circulars, communications, and product documents. Future updates will add news feeds, useful reference links, and social content.

You can request access through your BD SPOC using your official email ID and specifying the required role.

You can log in using the dashboard URL and your registered credentials. Firsttime users will be prompted to complete MFA registration.

Yes, the dashboard is accessible on open networks. Users must still comply with their organization security guidelines.

Yes. Access is rolebased. Technical users see TPS insights and decline analysis, while business users see collections, growth, and categorywise metrics.

Data refresh depends on the module. Users can view data across periods such as last week, last month, or last six months.

Yes. You can apply OU-specific filters to see individual OU performance across selected time ranges.

This functionality will be available in the next phase, along with admin level user management.

The latest versions of Google Chrome and Microsoft Edge are recommended.

Try reducing filters, selecting a shorter date range, or checking your network connection. If the issue persists, contact Support with a screenshot and timestamp.

Future phases will include a chatbot, AI-driven query prompts, predictive insights such as collection forecasting, anomaly detection, and richer visual analytics.

No. Additional enhancements are planned, including report scheduling, multi-user management, AI insights, and advanced visual dashboards.