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Billers had to create and maintain their own collection outlets and websites
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Customers had to make each payment at different collection outlets and websites
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Customers had few choices of payment modes
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Physical collection outlets had restricted operational hours
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Physical collection outlets were sparsely located outside urban areas
Making and collecting payments was time-consuming, required massive overhead and infrastructure cost, and lacked standardisation from one payment to the next.
Today, Bharat Connect solves these problems.
What is Bharat Connect Platform?
What is
Bharat Connect
Platform?
Bharat Connect, formerly known as Bharat BillPay, was conceptualised by the RBI.
It offers technological solutions to bring businesses and Customers under one system and facilitate payment collections.
Customers can make payments via physical payment collection outlets (bank branches, agent collection stores etc) and digital channels (apps, websites etc) across India.
The system facilitates fast settlements, supports multiple payment modes and makes over 21,000 Billers accessible to millions of Customers.
What are the
responsibilities
of
Bharat Connect Central
Unit?
The Bharat Connect Central Unit functions as the single authorised entity operating the system.
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Set processes and procedures for the business
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Marketing and brand positioning of Bharat Connect
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Clearing and settlement of BOUs, COUs and their respective Agent Institutions
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Consumer complaint and dispute management
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Onboarding of Operating Units and their respective Billers and Agent Institutions
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Appropriate MIS and suitable fraud risk management
What are the benefits
of Bharat
Connect platform?
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Timely collection for Billers
Designing a system so simple, that there are no excuses for missing a payment deadline.
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Ease of payments for Customers
Customers can pay all bills from a single platform, any time, anywhere.
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Real-time confirmation
Billers and Customers are notified about payment transfers instantly via SMS or physical receipts.
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Super secure bookkeeping
Every payment transaction is securely recorded digitally.
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Centralised dispute management
Customers can lodge complaints regarding any supported bill on a single platform.
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Genuine entities
All partners only engage with genuine parties.
View all benefits
What is the history of
Bharat Connect?
The foundations of Bharat Connect were
laid down when RBI initiated a
nationwide
study via the Government Internal
Revenue Order (GIRO) advisory
committee in 2013.
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2013
GIRO committee study for integrated bill payment system
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2015
Bharat Connect guidelines and structure formulated
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2016
Pilot launch of Bharat Connect
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2017
Bharat Connect goes live with select payment categories
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2018
Brand launch of Bharat Connect
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2019
Expansion from 5 to 20+ payment categories
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2021
NPCI Bharat Connect Limited (NBBL) was formed
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2022
Launch of cross-border bill payments
Received approval to act as Settlement Agency in ONDC
Expansion of Bharat Connect System scope in Monetary Policy
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2023
Achieved 100+ million transactions
Corporate Social Responsibility
Partnering with leading social development organisations to tackle some of the country's most pressing social challenges.
Committees
Board of Directors
Our board members bring decades of experience and expertise in the banking and fintech sectors.
Steering Committee
Members of our Steering Committee actively participate in developing guidelines for the Bharat Connect ecosystem.